Frequently Asked Finance Questions

 

Do you have an Australian Credit Licence?

LogiX Financial Services is an Australian Credit Licence holder. Our ACL number is 468113.


Do you have industry qualifications and training?

Our experienced team all hold industry qualified Diplomas and Certificate IV in Mortgage Broking.


How long have you been in the industry?

We have over 15 years of experience in the mortgage broking and banking industry.


Is there a fee for your service?

Generally there is no fee for our service. We are paid upfront and trail commission from the banks. If we do charge a fee for any service we provide this is clearly set out in our Credit Guide and will need to be agreed upon before we proceed.


What is your customer service promise?

We are the client advocate. Our aim is to secure the most suitable loan for you.

We will provide you with honest and frank advice at all times, and maintain the highest ethical and professional standards.


How does your service work?

Whilst we use technology our preferred service proposition is to meet face to face. Our intention is to build a long term relationship. It is important that we get to know each other. Once we have got to know each other our job is to understand your requirements and situation in sufficient detail so that we can structure and recommend the appropriate loan solution.

Once we have had an initial meeting to understand your unique situation, we will prepare and send a detailed loan analysis.

  • All our mortgage recommendations will be presented to you in a comprehensive mortgage report.
  • Our mortgage recommendation will be tailored to your individual circumstances.
  • You will be provided the opportunity to consider and review your options, and discuss them with your LogiX Financial Services consultant.

If you decide to proceed with us we will prepare and submit the loan application on your behalf. We will negotiate with the credit department of the bank. We will manage the loan process from approval to settlement.

  • Post settlement we conduct an annual review to ensure that your loan is still suitable and that our service
    meets your requirements, and where appropriate make any changes for major life events and any mortgage
    market developments.

Who do you write most of your loans with and why?

In our Credit Guide we set out the list of the top 6 lenders we write most of our loans with.