Stuff you should know

We would love to meet you and answer all your questions. You are welcome to call us anytime in the meantime here is some important stuff you should know.

Why use us?

  1. Our Company
    We are a non-aligned independently owned mortgage brokerage with the principals and advisors having more 20 years’ lending experience each.
  2. Our Experience
    We will guide you through your purchase or refinance process, not just get you a great loan.
  3. Our Relationships
    We know the key decision makers with each lender and our ability to have access to them can make all the difference.
  4. Our Skills & Specialisation
    We deal with complex transactions daily and understand the nuances of each transaction.
  5. Our Rate Negotiations
    We always strive to obtain the most competitive loan rates, and also negotiate on commercial covenant requirements on behalf of our clients.
  6. Our Understanding of Lending Policies
    We know which lenders have different risk appetites & their policies, and we know how to put transactions together that match their policies and requirements.

Who do you write most of your loans with and why?

In our Credit Guide we set out the list of the top 6 lenders we write most of our loans with.

How does your service work?

Whilst we use technology our preferred service proposition is to meet face to face. Our intention is to build a long term relationship. It is important that we get to know each other. Once we have got to know each other our job is to understand your requirements and situation in sufficient detail so that we can structure and recommend the appropriate loan solution.

Once we have had an initial meeting to understand your unique situation, we will prepare and send a detailed loan analysis.

  • All our mortgage recommendations will be presented to you in a comprehensive mortgage report.
  • Our mortgage recommendation will be tailored to your individual circumstances.
  • You will be provided the opportunity to consider and review your options, and discuss them with your LogiX Financial Services consultant.

If you decide to proceed with us we will prepare and submit the loan application on your behalf. We will negotiate with the credit department of the bank. We will manage the loan process from approval to settlement.

  • Post settlement we conduct an annual review to ensure that your loan is still suitable and that our service
  • meets your requirements, and where appropriate make any changes for major life events and any mortgage market developments.

How often is your data updated?

We work closely with lenders to get updates as quick as possible, with updates made the same day wherever possible.

What’s a repayment holiday?

If you’re ahead of your scheduled repayments, you can apply to put a hold on your repayments for between two and 12 months. Conditions may apply.

What does a mortgage broker do?

A mortgage broker acts an intermediary between you as a borrower and a number of lenders. The broker’s role is to assess your personal circumstances, find a suitable loan product for you and then negotiate the successful approval and settlement of the loan.

What is Lenders Mortgage Insurance?

Lenders Mortgage Insurance (LMI) protects the lender in the event of the borrower defaulting on their home loan. If the property is sold and the amount from the sale is not sufficient to repay the loan in full, the LMI insurer will make a payment to the lender to cover the shortfall. The borrower remains liable for any amount owing under the contract even if the LMI insurer has paid the shortfall to the lender.

Do you have an Australian Credit Licence?

LogiX Financial Services is an Australian Credit Licence holder. Our ACL number is 468113.

Do you have industry qualifications and training?

Our experienced team all hold industry qualified Diplomas and Certificate IV in Mortgage Broking.

Is there a fee for your service?

Generally there is no fee for our service. We are paid upfront and trail commission from the banks. If we do charge a fee for any service we provide this is clearly set out in our Credit Guide and will need to be agreed upon before we proceed.

How long have you been in the industry?

We have over 15 years of experience in the mortgage broking and banking industry.

What is your customer service promise?

We are the client advocate. Our aim is to secure the most suitable loan for you.

We will provide you with honest and frank advice at all times, and maintain the highest ethical and professional standards.

Are there any tax implications when buying commercial property?

Yes, you will need to pay goods and services tax (GST) when buying a commercial property, while capital gains tax (CGT) is payable when you sell a property used for running a business. Contact your accountant for expert tax advice.